FAQ

Frequently Asked Questions

What is the speed of the ride-on car?

The speed varies by model. Please refer to the product manual or the product listing of your specific model for accurate specifications.

What age/height/weight is this car suitable for?

Age, height, and weight ranges vary by model. Please check your product manual or product page for details.
You may also contact customer service with your model information.

What features are included?

Features vary by model (e.g., lights, music, remote control, suspension).
Please refer to the product manual and product description for the exact configuration.

How long does charging take?

Charging time depends on the battery and model. Please follow the charging instructions in your specific manual.

How many children can ride at once?

Depends on the seating design of the model. Please refer to the manual for seating capacity and max load.
Do not exceed the rated limit.

What are the car dimensions and seat width?

Dimensions and seat width vary by model. Please check the product specifications in the manual or listing.

How long is the warranty?

We provide a 1-Year Limited Warranty covering defects in materials and workmanship under normal use.

How can I get the replacement/refund?

If you confirm that you want to return and request a replacement or return for a refund, you can contact our support team for a return label. We will refund or send the replacement out after we receive the returned parcel.

Please feel free to contact us if you need further assistance
12-MONTH WARRANTY

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